Bot Tech Support

A dedicated support space for coaches, admins, and developers using our AI coaching bots.

Contact Support

Email

[email protected]

Hours

Monday–Friday, 9 AM–5 PM EST

Response Time: Within 24 hours

For urgent platform-wide issues, use the Priority Support option in your admin dashboard.

What We Can Help With

Bot Setup Assistance

Help with bot profiles, coaching styles, and response behavior.

Voice Upload Troubleshooting

Resolve audio format issues and upload errors.

Knowledge Library Issues

Support for uploading internal documents and improving bot comprehension.

Support Topic Configuration

Create structured support topics for each bot.

Information Page Setup

Build bot-specific information pages for your members.

Access & Organization Codes

Support for parent–child org structures and routing.

Media Upload Support

Help posting YouTube, Vimeo, and audio links.

PWA Delivery & Embed Codes

Assistance with PWA links and website integration.

Developer Integration Support

API guidance, embed troubleshooting, and custom workflows.

Getting Started: Multi‑Bot Setup Overview

1. Bot Foundations
  • Complete each bot’s coaching topic, style, and response behavior.
  • Upload one or more voice samples.
  • Add internal resources to the knowledge library.
2. Organization Structure
  • Create support topics for each bot.
  • Build bot-specific information pages.
  • Set up Access & Organization codes.
  • Upload media links (YouTube, Vimeo, audio).
3. Deployment
  • Receive PWA links and embed codes.
  • Access token usage, invoices, and analytics.
  • Contact support for custom workflows.