Frequently Asked Questions

Your Top Questions, Answered Simply

Getting Started

MyCoachingBot is built on the core principles of real coaching — reflection, momentum, accountability, and identity‑aware support. It’s trained in your voice, your values, and your coaching approach, so clients receive guidance that feels personal and aligned with the work you do.

Yes. All client information and conversations are protected with AES‑256 encryption, the same high‑level security used in financial and healthcare systems.

MyCoachingBot also includes an optional Privacy Key, which works similarly to how Bitcoin protects access: the key is encrypted, never stored in a readable form, and only the client can unlock their coaching history. No one else — not us, not the organization — can access it without that key.

MyCoachingBot is built with identity‑aware privacy at its core. Everything clients share stays protected, and any resources or learning materials you provide are encrypted as well. None of your content is ever used to train the core model.

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Account

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Pricing & License

We offer affordable plans for every size — from individual coaches to large organizations. You get simple monthly maintenance, transparent usage pricing, and a pay‑by‑use model that EAPs and benefit programs have been asking for for years.

Setup and monthly payments are processed securely through Stripe, a PCI‑DSS Level 1 compliant payment provider — the highest certification level in the payments industry. Stripe uses strong encryption and industry‑standard security practices to protect your billing information.

Larger organizations that prefer not to use card‑based billing can be invoiced as needed, making it easy to align MyCoachingBot with existing finance and procurement processes.

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